Refunds, cancellation & deposits

Last updated: 9 July 2026

This policy applies to professional engagements with Network Optimization — month-end close audits, reconciliation deep-dives, and close-week coaching. We do not sell physical products or software subscriptions.

Deposits

Confirmed engagements typically require a 30% deposit. The deposit reserves practitioner time against your freeze calendar. The balance is due when the issues log and briefing (or coaching debrief) are delivered.

Cancellation by you

If you cancel more than ten business days before the scheduled fieldwork start, we refund the deposit in full. If you cancel between ten and five business days before start, we refund 50% of the deposit. Cancellations inside five business days forfeit the deposit, because close-week calendars are difficult to refill.

Rescheduling

You may reschedule once without penalty if you give at least five business days’ notice and a mutually available close window exists within the following two months. Further reschedules may be treated as cancellations for deposit purposes.

Work already started

Once fieldwork or substantial document review has begun, fees for time already spent are non-refundable. Any unused prepaid balance above that time may be refunded or credited toward a later close, at your election.

No-shows and inaccessible documents

If key schedules are unavailable on the agreed start date and the delay is not caused by us, we may charge for reserved days or convert the engagement to a narrower scope. Repeated no-shows by the assigned close owner may end the engagement with deposit retained for days already reserved.

Partial refunds

If we mutually reduce scope after start (for example dropping inventory cut-off sampling), we refund or credit the unused portion of the fee attributable to the removed scope, less any non-recoverable preparation already performed.

Non-refundable items

Third-party travel booked at your written request, and courier costs for returning physical binders when you asked for on-site review, are non-refundable once incurred.

Refund process & timing

Email hello@network-optimization.digital with your engagement reference and reason. Approved refunds are processed to the original payment method within fourteen business days. Bank processing times may add several days.

Our cancellation

If we must cancel for reasons within our control, we refund all amounts paid for the affected engagement and help you identify alternative dates where possible.

Contact

Refund requests: hello@network-optimization.digital · +886229694282 · No.62-1,Lane124,Chiaochung1stSt.TaipeiHsienPanchiao